Shipping Policy

At Joymelo, we’re committed to delivering your favorite educational and creative toys safely and on time. We know how exciting it is to receive a new STEM kit or a craft project, so we work with trusted logistics partners to make sure every order arrives securely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During high-demand seasons or promotional events, processing times may take slightly longer. We take extra care in packaging each order to ensure your products arrive in excellent condition.

Shipping Methods

We provide reliable international shipping services through well-known carriers to ensure your Joymelo products reach you safely. Available shipping options may include:

• Standard International Shipping – economical and dependable delivery
• Expedited Shipping – faster delivery with tracking options
• Local Warehouse Dispatch – available for select products and regions

Estimated Delivery Time

Delivery times vary depending on your location and the selected shipping method. On average, customers receive their orders within:

• Standard Shipping: 7 – 15 business days after dispatch
• Expedited Shipping: 5 – 10 business days after dispatch

Please note that customs clearance or regional delays may affect delivery timeframes. We recommend checking your email for tracking updates once your order is shipped.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your parcel’s progress. You can also log in to your account at My Orders to view real-time updates.

Customs and Duties

International orders may be subject to customs fees, taxes, or import duties depending on your local regulations. These additional costs are the responsibility of the customer. We advise checking with your local customs office for more details before placing your order.

Shipping Address Information

Please ensure that your shipping details are complete and accurate before submitting your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses. If you notice an error after checkout, please contact our customer service team as soon as possible for assistance.

Order Delays or Missing Packages

In rare cases, delivery may be delayed due to weather conditions, customs inspections, or carrier issues. If your package does not arrive within the expected timeframe, please reach out to our support team with your order number. We’ll work closely with our carriers to locate your shipment and provide a resolution.

Contact Us

If you have any questions about shipping or need assistance with your order, our team is here to help. Please contact us via email for support.