Contact Joymelo
We’re delighted that you’d like to connect with Joymelo! Whether you have a question about our educational toys, a suggestion for improvement, or feedback from your recent purchase, our team is always ready to help. At Joymelo, we believe that curiosity and creativity are the heart of childhood, and we aim to make every experience with our brand as joyful and rewarding as our toys themselves.
Our Promise
Every inquiry we receive is carefully handled by a member of our small but dedicated team. We strive to respond with genuine care and attention, offering the same passion that goes into creating our toys. We value transparency, trust, and positive communication—because our customers are at the center of everything we do.
Email Us
If you have any questions about our products, your order, or our policies, please feel free to reach out to us at:
We usually respond within 1-2 business days. Please provide as many details as possible about your request so we can assist you effectively.
Our Location
Our main office and fulfillment center are located at:
Room 302, No. 4 Heping Street, Xian Village Town, Zengcheng District, Guangzhou City, Guangdong Province
While we do not currently offer public visits or store pickups, we warmly welcome all communication via email and our support channels.
Customer Support
We’re here to make your shopping experience simple and enjoyable. Whether you’re curious about how to assemble one of our DIY kits or wondering about your order status, our support team is happy to help. Before reaching out, you may wish to check our Shipping Policy and Refund and Returns Policy for quick answers to common questions.
Collaborations & Media
We love to partner with educators, creators, and media who share our passion for meaningful play and hands-on learning. If you’re interested in collaborating, reviewing our products, or proposing an educational project, please reach out with a detailed message. We review collaboration proposals regularly and respond to selected inquiries as soon as possible.
Wholesale & Business Inquiries
If you represent a retailer, educational institution, or distributor interested in our STEM and Montessori-inspired toys, we’d love to hear from you. Please include your company name, business type, and location so that our team can respond with appropriate details and wholesale options.
Additional Notes
Before sending us an inquiry, please double-check your email address to ensure you can receive our reply. Messages that are incomplete or missing contact details may experience delays in response. We appreciate your patience and understanding.
Thank you for reaching out to Joymelo — where play, creativity, and learning come together beautifully.