Privacy Policy
At Joymelo, your privacy matters deeply to us. We are committed to protecting your personal information and ensuring that your online shopping experience is safe, transparent, and trustworthy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase through our website.
1. Information We Collect
We collect the minimum amount of personal information necessary to provide our services and improve your shopping experience. This may include:
- Personal details such as your name, email address, and shipping information
- Order details, including products purchased and payment method
- Account information if you create a Joymelo account
- Technical data such as your IP address, browser type, and device information
We do not intentionally collect information from children under the age of 13. If we discover that such data has been submitted, we will promptly delete it.
2. How We Use Your Information
Your data helps us deliver a smooth and personalized experience at Joymelo. We may use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer inquiries or support requests
- Improve our website, products, and services
- Send promotional content only if you have opted in
We never sell, trade, or rent your personal information to third parties.
3. Cookies and Tracking
Joymelo uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep your cart items secure, and analyze website performance. You can disable cookies in your browser settings, but doing so may affect certain site functionalities.
4. Data Protection and Security
We implement industry-standard measures to safeguard your data against unauthorized access, alteration, or disclosure. Sensitive data, such as payment information, is encrypted during transmission using secure SSL technology.
While no online system is entirely invulnerable, we continuously review and update our practices to maintain a high level of security and reliability.
5. Sharing Your Information
We may share limited information with trusted service providers who help us operate our business — such as payment processors, logistics companies, or website analytics tools. These partners are contractually obligated to keep your data secure and use it only for the intended purpose.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information. If you wish to review or update your data, please contact us via [email protected].
You may also opt out of receiving promotional communications at any time by using the “unsubscribe” link in our emails or by contacting our support team.
7. Data Retention
We retain your information only as long as necessary to fulfill your orders, meet legal obligations, or resolve disputes. Once the retention period ends, your personal data will be securely deleted.
8. Third-Party Links
Our website may contain links to external websites for additional information or resources. Joymelo is not responsible for the privacy practices or content of these third-party sites. We encourage you to read their policies before sharing any personal information.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website after changes are posted constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact our data protection team at [email protected].
Mailing Address:
Room 302, No. 4 Heping Street, Xian Village Town, Zengcheng District, Guangzhou City, Guangdong Province
Thank you for trusting Joymelo. We value your confidence and are dedicated to protecting your privacy while bringing joy and learning through every toy we create.